Platform Fees: Now 0%

Why did we go free?

The care industry has long been burdened by high agency markups (often 25-40%) and platform fees that take a significant cut from both families and hard-working carers. We believe that technology should reduce costs, not add to them.

By eliminating fees, we ensure that:

• Carers are fairly compensated for their essential work.
• Families can afford higher quality care for their loved ones.
• The focus remains on quality of care, not platform profits.

What is still included?

Even though we've removed our fees, we haven't compromised on safety or quality. All the essential services that make CarerNest secure are still included for free:

• Verified Carers: Enhanced DBS checks and identity verification.
• Secure Payments: Fully encrypted payment processing via Stripe.
• Insurance: Comprehensive public liability insurance for every booking.
• 24/7 Support: Access to our dedicated community support team.
• Professional Tools: Scheduling, messaging, and reporting tools.

Frequently Asked Questions

Are there any hidden costs?

No. There are no booking fees, membership fees, or surcharges. The only cost is the hourly rate set by the carer and agreed upon by the family.

How do you support the platform?

CarerNest is supported by our mission to revolutionize the care sector. We are focused on building the largest, most trusted care community in the UK.

What happens to existing subscriptions?

All existing paid subscriptions have been migrated to our new Free tier. You will no longer be charged any recurring fees, and all "Elite" features are now available to everyone for free.